Support

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Frequently Asked Questions

Your main questions may already be answered in this FAQ.

Quick Start Guide [PDF]

Many issues are addressed in our documentation.

248-275-1747

US-Based Support
10AM-5PM M-F, Eastern Time


We Care About Customers!

Besides protecting their files, our customers want to avoid hassle. That’s why we take great pains to make our software easy to use, and provide great support. We know that backup isn’t something you want to worry about, so we’re there for you every step of the way.

Install-Assist

Contact us and we'll be happy to help you through the simple installation process or even set up a remote connection to assist you.

Desktop Application

How to Install the KeepVault Desktop Application

Topics Include
  • Creating a trial account
  • Downloading KeepVault
  • Installing KeepVault
  • Configuring online backup
  • Configuring local backup

HD CC Time: 4:16


How to Recover Files with the KeepVault Desktop Application

Topics Include
  • One-Click Recovery
  • Selective Recovery
  • Selective Download

HD CC Time: 4:40


Network Backup with the KeepVault Desktop Application

Topics Include
  • Connecting to a network hard drive

HD CC Time: 1:31


Full Features Overview for the KeepVault Desktop Application

Topics Include
  • User Interface
  • Advanced Settings
  • Deleting protected files
  • Setting alerts
  • Logs

HD CC Time: 5:09


How to do a Clean Reinstall of the KeepVault Desktop Application

Topics Include
  • Removing KeepVault completely
  • Connecting to your previous device

HD CC Time: 4:27


How to Upgrade from KeepVault Home to Pro

Topics Include
  • Logging in to the Web Console
  • Modifying your account
  • Paying via PayPal (no account)
  • Applying upgrade

HD CC Time: 2:03


How to Upgrade The KeepVault Desktop Application

Topics Include
  • Checking your version
  • Downloading the software
  • Installing the updated version

HD CC Time: 1:43


Dashboard Add-in

How to Install the KeepVault Dashboard Add-in

Topics Include
  • Creating a Home trial account
  • Downloading KeepVault
  • Installing KeepVault
  • Configuring online backup
  • Configuring local backup

HD CC Time: 4:35


How to Recover Files with the KeepVault Dashboard Add-in

Topics Include
  • One-Click Recovery
  • Selective Recovery
  • Selective Download

HD CC Time: 4:30


Network Backup with the KeepVault Dashboard Add-in

Topics Include
  • Connecting to a network hard drive
  • Protecting folders

HD CC Time: 1:26


Full Features Overview: KeepVault Dashboard Add-in

Topics Include
  • User Interface
  • Advanced Settings
  • Setting alerts
  • Logs

HD CC Time: 3:27


How to do a Clean Reinstall of the KeepVault Dashboard Add-in

Topics Include
  • Removing KeepVault completely
  • Connecting to your previous device

HD CC Time: 3:28


How to Upgrade the KeepVault Dashboard Add-in

Topics Include
  • Checking the current version
  • Downloading the new software
  • Installing the new version

HD CC Time: 1:42


Web Console

Viewing Devices in the KeepVault Web Console

Topics Include
  • Viewing device logs
  • Viewing user devices
  • Deleting a device

HD CC Time: 2:31


How to Manage Users in the KeepVault Web Console

Topics Include
  • Adding subusers
  • Editing subusers
  • Deleting subusers
  • Adding Web Access

HD CC Time: 4:13


How to Use KeepVault Web Access

Topics Include
  • Access via Web Console
  • Access via web.keepvault.com
  • Downloading a file
  • Adding web Access

HD CC Time: 2:58